1. What does Medeye Services charge?
Medeye Services offers an All-Inclusive Service Package that includes full charge entry, payment posting, insurance follow-up, and patient billing. We charges start from a slow as 2% of the collected amount. Charges are determined by the by the volume of your monthly collections.

2. Is Medeye Services HIPAA compliant?
Yes. Medeye Services is fully completely HIPAA compliant.

3. What are the steps to get started?
Step I - Fill up our Provider Enrollment Form. We will need some specific practice information to get started such as: practice name, address, UPIN, Tax ID, provider numbers, fee schedule, insurance policy information, etc. Once established, we can usually start submitting claims within 3-5 days.
Step II - We quickly deliver one phase so that we can together iron out any issues and improve the outcome.

4. Are there any start-up fees?
Medeye Services does not carry any set up fees or start up costs to you. The only charges billed to your practice are defined by a percentage of collections.

5. Does Medeye Services follow-up on outstanding medical claims?
Yes. We understand that apart from collecting claims, identifying un-collected claims and turning them into cash is a very important activity for the accounts receivable team. Our highly skilled AR team will generate Aging Reports where they will follow up on each & every claim which have passed a time frame of 30 days.

6. Do you follow a process while making appeals?
Yes. We follow the complete process of appealing as per the payer's instructions. While signing any contract with a payer, we request the physicians to make sure that the claim appeal process is explained clearly. This helps us determine steps to be taken after a denial and consider steps for further action.

7. Will I incur long distance calling charges when I call India?
No, you will not incur any international calling charges. All the phone calls that you make will be to a U.S. phone number that will be directed to our operations center in India.

8. What if I don't have any billing software?
We can provide you with our comprehensive and easy-to-use billing software suite. We provide this free of cost.

9. Can Medeye Services provide eligibility and claim status from insurance companies?
Yes. Medeye Services provides electronic eligibility and claim status.

10. What happens with insurance carriers that do NOT accept electronic claim submissions?
Most major carriers allow electronic claims submission. For those that do not, we will print your claim on a standard "1500 form" (old/new as per carrier instructions) and mail it to the carrier at no extra charge to you.

11. What type of practices does Medeye Services usually work with?
Our medical billing services are flexible enough to work with just about any practice of any size. Our streamlined delivery model enables us to adapt to your needs. If you are single physician practice, or have several offices with a team of providers, we can customize a medical billing solution to your needs.

12. What medical billing software/clearing house do you use?
We use one of the medical billing industry's best software offering - Sequel Med (EPM) & have partnered with Emdeon (Formerly WebMD) as our Clearing House.

13. How will Medeye Services receive my information for daily claims generation?
We will provide you with a fax number; we also accept billing information by email or direct upload to the software. Either way, we keep your claims current and generated within 24 hours.

14. Where do payments go when claims are reimbursed?
All payments go directly to you. We request that you send us a copy of the EOB or verification of payment so that our records can be kept up to date for patient invoices and adjustments, but you retain complete control of your money at all times.

15. Does Medeye Services assist patients with billing inquiries?
Medeye Services takes a detailed, customer service approach to assisting with billing questions. We know the impression we leave with your patients makes an impact on their impression of your practice. We provide a team of specialized customer care professionals to respond to billing inquiries. As part of our standard service, there is no additional charge to you for our in-depth customer support.